Frequently asked questions
Clear answers before and after purchase
Delivery, activation, device binding, payments, updates, and support.
How do I receive my license?
Card purchases are normally added to your dashboard automatically after payment confirmation. PayPal, Ko-fi, and cryptocurrency purchases are completed with help from our Discord support team.
When does my access period begin?
Timed access begins when you first activate the license, not when you complete the purchase.
Where can I find my purchase?
Sign in with the same Discord account used at checkout, then open your customer dashboard.
How does activation work?
Copy your license from the dashboard and enter it in the application. On first activation, the license binds to that Windows device.
Which operating systems are supported?
Current products target supported 64-bit Windows 10 and Windows 11 systems. Check each product page for platform-specific requirements.
Can a license be shared?
No. Licenses are for one customer and one activated device unless a plan explicitly says otherwise.
Can I use my license on another device?
A license links to the first supported device where it is activated. Contact support if you need help moving it to another computer.
How do I request a device reset?
Open a private support ticket in Discord. Once approved, you can activate the license on another supported computer.
How are updates delivered?
The dashboard shows the configured download when one is available. Product status and version notes are also shared through Discord.
Which payment methods are accepted?
Card payments are processed securely through Stripe. PayPal, Ko-fi, and cryptocurrency are available through our Discord support team.
What if my payment is complete but my license is not visible?
Payment confirmation can occasionally take a little longer. Refresh your dashboard after a few minutes. If it still does not appear, contact support with your order reference.
Where can I obtain support?
Open a private support or payment ticket in Discord.
What is the refund policy?
Digital purchases are generally final once access is delivered, subject to applicable law and the published Refund Policy. Contact support before opening a dispute so the issue can be reviewed.