NB Project help
Questions, answered.
Licenses, activation, compatibility, payments, updates, and support.
How do I receive my license?
Stripe card purchases are delivered automatically after payment confirmation. PayPal, Paysafecard, and Crypto payments are arranged manually through private Discord support.
When does my access period begin?
Timed access begins when you first activate the license, not when you complete the purchase.
Where can I find my purchase?
Sign in with the same Discord account used at checkout, then open your customer dashboard.
How does activation work?
Copy your license from the dashboard and enter it in the application. On first activation, the license binds to that Windows device.
Which operating systems are supported?
Current products target supported 64-bit Windows 10 and Windows 11 systems. Check each product page for platform-specific requirements.
Can a license be shared?
No. Licenses are for one customer and one activated device unless a plan explicitly says otherwise.
Can I use my license on another device?
A license links to the first supported device where it is activated. Contact support if you need help moving it to another computer.
How do I request a device reset?
Open a private support ticket in Discord. Once approved, you can activate the license on another supported computer.
How are updates delivered?
The dashboard shows the configured download when one is available. Product status and version notes are also shared through Discord.
Which payment methods are accepted?
Card payments are processed securely through Stripe. PayPal, Paysafecard, and Crypto payments are arranged manually through private Discord support.
What if my payment is complete but my license is not visible?
Payment confirmation can occasionally take a little longer. Refresh your dashboard after a few minutes. If it still does not appear, contact support with your order reference.
Where can I obtain support?
Open a private support or payment ticket in Discord.